Refund policy
Order cancellations and changes
We do not accept cancellations or changes after checkout (payment completed).
We manage our inventory with great care, but if for unavoidable reasons we are unable to secure stock of an ordered item, we may cancel the order.
Returns and exchanges
As a rule, we do not accept returns or exchanges for reasons of customer preference.
All products we carry meet the quality and inspection standards of the manufacturer or its authorized distributor in Japan.
Please note that we also cannot accept returns or exchanges for minor scratches or scuffs that inevitably occur during manufacturing, or for individual variations in color or texture that are part of the design.
We take every care with product quality and packaging, but in the unlikely event of any of the following problems, we will exchange the item or issue a refund at our expense.
The item was damaged or soiled
The item differs from what was ordered
If either of the above applies, please contact us at the address below within 7 days of receiving the item.
* Please keep the item in the packaging it arrived in.
Return address
The return address differs by brand.
We will let you know when you contact us.
Exceptions / non-returnable items
In addition, we are unable to accept returns or exchanges in the following cases, even where there is a problem with the delivered item. Thank you for your understanding.
8 or more days have passed since the item arrived
Items that have been used, altered, washed or dry-cleaned
Items missing accessories, defect tags, product tags, warranty cards, bags or boxes
Items that have acquired odors, scratches or stains while in your possession
Items worn against the skin, such as underwear, swimwear, socks and accessories
Items whose packaging (bag, box, etc.) is damaged
Perishables (food, fresh flowers, plants, etc.)
Customized items (special orders, personalized items, etc.)
Hygiene products (beauty products, etc.)
Hazardous materials, flammable liquids or gases
Returns of sale items or gift cards
* Protective plastic covers and cardboard do not count as packaging for this purpose
If you have any questions about a specific item, please contact us.
14-day cooling-off period in the European Union
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Sold-out and discontinued items
If we are unable to secure a replacement because the item is sold out or discontinued, we may refund the purchase price instead.
Refunds are issued by the same payment method used for the order.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since we approved your return and you have not heard about your refund, please contact us.
Contact
Banshō Building 3F, 1-9-10 Jinnan, Shibuya-ku, Tokyo 150-0041, Japan
MrM Inc.
inquiry@carrythings.com